Excellent products and warm service| After sales service of ATI Group was praised by customers
Published:
2022-09-05
In ATI Group, there are a group of people who always walk in the front line of the market and become the link and bridge between customers and enterprises. No matter in the hot summer or in the cold winter, they always stick to the customers and serve them with heart.
In ATI Group, there are a group of people who always walk in the front line of the market and become the link and bridge between customers and enterprises. No matter in the hot summer or in the cold winter, they always stick to the customers and serve them with heart.
Recently, colleagues Wang Fengliang and Jiang Zhongqiang from the after-sales service team of ATI Group tried to cooperate with the site to deal with various problems and meet the customer's needs with the usual attitude of dedication and professionalism and superb business level at the customer service site; He patiently solved the problems raised by customers and actively cooperated with them to do a good job, winning the praise of customers. The customer said in the WeChat group, "Under the high temperature of 40 ° C in Henan, we didn't finish the work until 20:00 at night, which saved us a day of starting time. We are grateful for this work spirit."
"Sales is just the starting point, service has no end"! ATI Group after-sales service team sincerely serves every customer! In this task, colleagues worked hard to overcome difficulties and did a good job in the following three aspects:
1. Prepare according to customer requirements
Affected by the COVID-19, customers asked for nucleic acid test reports, and after-sales service colleagues actively cooperated to provide nucleic acid test reports to ensure safe and healthy work
2. Customer demand oriented
During the hot weather on site, after receiving the customer's notice, the after-sales service team members responded quickly and completed the task with quality and quantity guaranteed under the hot weather.
3. For the purpose of serving customers
In the face of problems such as long distance and poor communication, the after-sales service colleagues responded positively, arrived at the scene quickly, communicated and explained in a timely manner, and finally won praise from customers and established the company's brand image.
Other customers' recognition of the ATI Group team
"ATI Group has always been customer-centric, and is committed to providing customers with high-quality products and high-quality warm after-sales service. It is urgent for customers to think what they want. It provides customers with professional environmental protection and overall solutions that meet the standards, so that customers can face the environmental impact assessment with confidence."
The after-sales service team of ATI Group has many professional and technical members, who constantly improve their technical level in their work and are not afraid of hard work and difficulties. No matter whether it is cold or hot or on weekends or holidays, they can quickly respond to customer needs, go to the site to solve problems for customers at the first time, communicate with customers sincerely, speak with facts, and give priority to considering and solving problems from the customer's standpoint.
ATI Group will also continue to maintain excellent product technology, warm and thoughtful after-sales service, become a high-quality partner of customers, solve difficulties for customers, and develop with customers!
【END】
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